# Get Help

**URL:** https://discourse.openondemand.org/c/get-help/47.md?page=2

[Latest](https://discourse.openondemand.org/latest.md) · [Categories](https://discourse.openondemand.org/categories.md) · [Tags](https://discourse.openondemand.org/tags.md)

**Page:** 3

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## [Partition appears twice in select menu](https://discourse.openondemand.org/t/partition-appears-twice-in-select-menu/4900)

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**Author:** [@garadar](https://discourse.openondemand.org/u/garadar)\
**Replies:** 2\
**Last updated:** [June 11, 2026, 1:06pm UTC](https://discourse.openondemand.org/t/partition-appears-twice-in-select-menu/4900 "2026-06-11T13:06:59Z")

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Hi Everyone Since the update tfrom ondemand-4.0.0 ondemand-4.2.2, partitions apperar twice in the select menu. I am using auto\_queues Is someone has the same issue ?

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## [Interactive Apps disappear from the menu for some users](https://discourse.openondemand.org/t/interactive-apps-disappear-from-the-menu-for-some-users/4898)

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**Author:** [@pakalee](https://discourse.openondemand.org/u/pakalee)\
**Replies:** 2\
**Last updated:** [June 10, 2026, 6:15pm UTC](https://discourse.openondemand.org/t/interactive-apps-disappear-from-the-menu-for-some-users/4898 "2026-06-10T18:15:27Z")

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Strange behavior where Interactive Apps will disappear from that menu and it’s specific to a user. Seems to be server side as a fresh browser session won’t resolve it. But, killing off and creating a new PUN for the use…

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## [Internal Server Error After Updating SSL Certificates](https://discourse.openondemand.org/t/internal-server-error-after-updating-ssl-certificates/4895)

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**Author:** [@brad.traver](https://discourse.openondemand.org/u/brad.traver)\
**Replies:** 17\
**Last updated:** [June 9, 2026, 6:49pm UTC](https://discourse.openondemand.org/t/internal-server-error-after-updating-ssl-certificates/4895 "2026-06-09T18:49:17Z")

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I just updated the certificates on our OnDemand server and now Dex is producing an “internal server error” message. Usually when we get the “internal server error” page, I just restart the ondemand-dex service and the er…

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## [System-status not working after upgrade to 4.1.1](https://discourse.openondemand.org/t/system-status-not-working-after-upgrade-to-4-1-1/4753)

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**Author:** [@statiksof](https://discourse.openondemand.org/u/statiksof)\
**Replies:** 10\
**Last updated:** [June 3, 2026, 10:26pm UTC](https://discourse.openondemand.org/t/system-status-not-working-after-upgrade-to-4-1-1/4753 "2026-06-03T22:26:59Z")

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Hi, I just upgraded ondemand to 4.1.1. without errors. system-status (slurm cluster) is not working anymore. it is stuck on \`loading\`. in the console log: Failed to load resource: the server responded with a status of…

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## [4.2.2 Change to opening custom apps](https://discourse.openondemand.org/t/4-2-2-change-to-opening-custom-apps/4887)

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**Author:** [@jrlang](https://discourse.openondemand.org/u/jrlang)\
**Replies:** 7\
**Last updated:** [June 2, 2026, 12:37am UTC](https://discourse.openondemand.org/t/4-2-2-change-to-opening-custom-apps/4887 "2026-06-02T00:37:11Z")

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In Ondemand 3.1 when a user launched an app it started in a new browser tab. With the new 4.2.2. upgrade launching apps start in the same tab. How can I get back the old app in new tab action?

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## [Displaying gpus and memory on session card header](https://discourse.openondemand.org/t/displaying-gpus-and-memory-on-session-card-header/4825)

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**Author:** [@zhan4429](https://discourse.openondemand.org/u/zhan4429)\
**Replies:** 3\
**Last updated:** [June 1, 2026, 5:43pm UTC](https://discourse.openondemand.org/t/displaying-gpus-and-memory-on-session-card-header/4825 "2026-06-01T17:43:41Z")

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After a Batch Connect job is submitted, the session card header currently shows resource badges like: 1 node | 8 cores | Running Since many interactive apps now support GPUs, I would like to show GPU and memory request…

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## [Ood-portal-generator permissions being too open](https://discourse.openondemand.org/t/ood-portal-generator-permissions-being-too-open/4891)

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**Author:** [@arhat](https://discourse.openondemand.org/u/arhat)\
**Replies:** 1\
**Last updated:** [May 29, 2026, 3:19pm UTC](https://discourse.openondemand.org/t/ood-portal-generator-permissions-being-too-open/4891 "2026-05-29T15:19:48Z")

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Hi all, I found that Open OnDemand’s ood-portal-generator (/opt/ood/ood-portal-generator/sbin/update\_ood\_portal) has wide permissions. This becomes a concern for OOD portal that’s running on login node(s), this permissi…

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## [Virtual Desktop Crash (and Fix!) on Rocky 9.7](https://discourse.openondemand.org/t/virtual-desktop-crash-and-fix-on-rocky-9-7/4889)

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**Author:** [@jsimms1](https://discourse.openondemand.org/u/jsimms1)\
**Replies:** 0\
**Last updated:** [May 28, 2026, 5:16pm UTC](https://discourse.openondemand.org/t/virtual-desktop-crash-and-fix-on-rocky-9-7/4889 "2026-05-28T17:16:22Z")

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Hello all, We upgraded to a more recent version of Rocky 9.7, and after doing so, our XFCE virtual desktop failed to launch, complaining about D-Bus errors. I had to update the launch command from this: xfce4-session …

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## [NGINX Rift (CVE-2026-42945) vulnerability](https://discourse.openondemand.org/t/nginx-rift-cve-2026-42945-vulnerability/4886)

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**Author:** [@camarocico](https://discourse.openondemand.org/u/camarocico)\
**Replies:** 7\
**Last updated:** [May 19, 2026, 8:17pm UTC](https://discourse.openondemand.org/t/nginx-rift-cve-2026-42945-vulnerability/4886 "2026-05-19T20:17:55Z")

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There’s currently an NGINX CVE: NVD - CVE-2026-42945 Is OpenOnDemand affected by it?

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## [Avoid launching a web browser](https://discourse.openondemand.org/t/avoid-launching-a-web-browser/4060)

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**Author:** [@wfeinstein](https://discourse.openondemand.org/u/wfeinstein)\
**Replies:** 33\
**Last updated:** [May 13, 2026, 10:49pm UTC](https://discourse.openondemand.org/t/avoid-launching-a-web-browser/4060 "2026-05-13T22:49:09Z")

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Hi Jeff and OOD team, I am implementing an AI platform via open-webui. I can launch the standard desktop app, then start the service open-webui followed by opening a web browser at (http://localhost:8080). This is not …

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## [GOOD26 slide decks](https://discourse.openondemand.org/t/good26-slide-decks/4884)

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**Author:** [@emily.dragowsky](https://discourse.openondemand.org/u/emily.dragowsky)\
**Replies:** 3\
**Last updated:** [May 13, 2026, 4:12pm UTC](https://discourse.openondemand.org/t/good26-slide-decks/4884 "2026-05-13T16:12:13Z")

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I’ve been reviewing videos from GOOD26, but have not managed to find the location of slides from talks. Were all/any slide decks shared? Thanks!

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## [Apache mellon 400 Bad Request](https://discourse.openondemand.org/t/apache-mellon-400-bad-request/4883)

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**Author:** [@tfawcett](https://discourse.openondemand.org/u/tfawcett)\
**Replies:** 0\
**Last updated:** [May 12, 2026, 12:50am UTC](https://discourse.openondemand.org/t/apache-mellon-400-bad-request/4883 "2026-05-12T00:50:26Z")

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I am moving a dev ood instance from dex w/ LDAP to Azure SAML before moving production. dex w/ LDAP was working fine. I followed all directions at SAML Authentication with Active Directory Federated Services (ADFS) and…

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## [Error -- invalid byte sequence in US-ASCII](https://discourse.openondemand.org/t/error-invalid-byte-sequence-in-us-ascii/4697)

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**Author:** [@lilianna](https://discourse.openondemand.org/u/lilianna)\
**Replies:** 10\
**Last updated:** [May 11, 2026, 9:39am UTC](https://discourse.openondemand.org/t/error-invalid-byte-sequence-in-us-ascii/4697 "2026-05-11T09:39:20Z")

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Hi, Thank you very much for you help. One of our user (and only one user) has a problem to open OnDemand on his laptop. He even does not see the login page and I can not see logs on the cluster. He get an error (his AD …

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## [Disable 'Recently used apps'](https://discourse.openondemand.org/t/disable-recently-used-apps/4830)

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**Author:** [@ashy-jpg](https://discourse.openondemand.org/u/ashy-jpg)\
**Replies:** 4\
**Last updated:** [May 8, 2026, 4:51pm UTC](https://discourse.openondemand.org/t/disable-recently-used-apps/4830 "2026-05-08T16:51:28Z")

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Hello Tea, We want to disable ‘recently used apps’ in open onDemand 4.1 as we already have pinned apps on the main dashboard which makes it look too crowded . Can you please help us on how that can be achieved . Apprec…

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## [Got a weird denial of entry to a remote desktop](https://discourse.openondemand.org/t/got-a-weird-denial-of-entry-to-a-remote-desktop/4878)

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**Author:** [@kenny.hanson](https://discourse.openondemand.org/u/kenny.hanson)\
**Replies:** 6\
**Last updated:** [May 6, 2026, 3:20pm UTC](https://discourse.openondemand.org/t/got-a-weird-denial-of-entry-to-a-remote-desktop/4878 "2026-05-06T15:20:24Z")

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Hi folks, So a user had an issue with installing R packages as whoever set up the bioconductor containers really goofed and didn’t follow through with their work. It took me a few hours to figure out everything, then I m…

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## [Open Code web as batch connect app](https://discourse.openondemand.org/t/open-code-web-as-batch-connect-app/4876)

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**Author:** [@fangpingmu](https://discourse.openondemand.org/u/fangpingmu)\
**Replies:** 3\
**Last updated:** [May 5, 2026, 2:36pm UTC](https://discourse.openondemand.org/t/open-code-web-as-batch-connect-app/4876 "2026-05-05T14:36:59Z")

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Is it possible to add Open Code web ( Web | OpenCode ) as batch connect app? In script.sh.erb, I have tried: opencode web --hostname 0.0.0.0 --port ${port} opencode web --hostname 0.0.0.0 --port ${port} --cors https://…

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## [Unable to Launch Interactive Jobs Due to Websockify Error](https://discourse.openondemand.org/t/unable-to-launch-interactive-jobs-due-to-websockify-error/4877)

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**Author:** [@brad.traver](https://discourse.openondemand.org/u/brad.traver)\
**Replies:** 0\
**Last updated:** [May 4, 2026, 7:50pm UTC](https://discourse.openondemand.org/t/unable-to-launch-interactive-jobs-due-to-websockify-error/4877 "2026-05-04T19:50:55Z")

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Hello! I am still in the process of setting up a new cluster. I cannot get interactive jobs to run in OnDemand (Interactive Desktop or Ansys) due to Websockify failing to start. The following is the content of the webso…

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## [Various Selinux errors in journalctld on RHEL 10.1](https://discourse.openondemand.org/t/various-selinux-errors-in-journalctld-on-rhel-10-1/4874)

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**Author:** [@timeu](https://discourse.openondemand.org/u/timeu)\
**Replies:** 1\
**Last updated:** [May 1, 2026, 8:44pm UTC](https://discourse.openondemand.org/t/various-selinux-errors-in-journalctld-on-rhel-10-1/4874 "2026-05-01T20:44:35Z")

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I installed OpenOnDemand 4.1.4 on a RHEL 10.1 host with enforcing Selinux. I have set setsebool ondemand\_use\_slurm on When I try to submit a job I get following error: An error occurred when submitting jobs for simulat…

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## [Unable to Navigate the Portal while Downloading Folders or Files](https://discourse.openondemand.org/t/unable-to-navigate-the-portal-while-downloading-folders-or-files/4826)

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**Author:** [@pddro-Vestas](https://discourse.openondemand.org/u/pddro-Vestas)\
**Replies:** 10\
**Last updated:** [April 30, 2026, 9:39am UTC](https://discourse.openondemand.org/t/unable-to-navigate-the-portal-while-downloading-folders-or-files/4826 "2026-04-30T09:39:44Z")

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Hello everyone, When I initiate a download operation in the Files app, I am unable to navigate the portal. It hangs and eventually fails with proxy error. As soon as the download completes, I am able to navigate without…

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## [Ood v4.1.1, Shell Access failed to launch](https://discourse.openondemand.org/t/ood-v4-1-1-shell-access-failed-to-launch/4770)

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**Author:** [@hpc4you](https://discourse.openondemand.org/u/hpc4you)\
**Replies:** 6\
**Last updated:** [April 30, 2026, 8:14am UTC](https://discourse.openondemand.org/t/ood-v4-1-1-shell-access-failed-to-launch/4770 "2026-04-30T08:14:27Z")

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OS: Rocky Linux release 10.1 (Red Quartz) ood: 4.1.1 Click the menu: Clusters: Shell Access, got the error. The web page says: We’re sorry, but something went wrong. Here is the related log file, the last 20 lines. …

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## [Update to 4.0.10 kills dashboard](https://discourse.openondemand.org/t/update-to-4-0-10-kills-dashboard/4827)

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**Author:** [@kenny.hanson](https://discourse.openondemand.org/u/kenny.hanson)\
**Replies:** 6\
**Last updated:** [April 24, 2026, 9:11pm UTC](https://discourse.openondemand.org/t/update-to-4-0-10-kills-dashboard/4827 "2026-04-24T21:11:43Z")

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It would be cool if the suggested links would not recommend items from 2019. Ran dnf update to get new kernel and such and ondemand updates to ondemand-4.0.10 which breaks the dashboard on Rocky 9. I’ve tried rolling ba…

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## [Xfce desktop error](https://discourse.openondemand.org/t/xfce-desktop-error/4767)

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**Author:** [@J.McGroarty](https://discourse.openondemand.org/u/J.McGroarty)\
**Replies:** 12\
**Last updated:** [April 23, 2026, 2:41pm UTC](https://discourse.openondemand.org/t/xfce-desktop-error/4767 "2026-04-23T14:41:39Z")

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Hi, Apologies if this has been answered already, ive had a look and cant find anything with the answer im looking for :slight\_smile: Im trying to set up Open On Demand for my institution although im coming across some …

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## [Kube/config file automaticially resets upon restart](https://discourse.openondemand.org/t/kube-config-file-automaticially-resets-upon-restart/4833)

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**Author:** [@nikunjpradhan31](https://discourse.openondemand.org/u/nikunjpradhan31)\
**Replies:** 0\
**Last updated:** [April 23, 2026, 12:39am UTC](https://discourse.openondemand.org/t/kube-config-file-automaticially-resets-upon-restart/4833 "2026-04-23T00:39:33Z")

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Within my user’s .kube/config file and I have it set to the certificate-authority-data parameter and the user is able to run jobs and access the terminal with no issue. However, on a system reboot and when the server is …

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## [Undefined Method Error Caused by Line in Submit Script](https://discourse.openondemand.org/t/undefined-method-error-caused-by-line-in-submit-script/4832)

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**Author:** [@brad.traver](https://discourse.openondemand.org/u/brad.traver)\
**Replies:** 0\
**Last updated:** [April 22, 2026, 9:06pm UTC](https://discourse.openondemand.org/t/undefined-method-error-caused-by-line-in-submit-script/4832 "2026-04-22T21:06:39Z")

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I am trying to setup OnDemand on our new Grace-Hopper cluster. Since these nodes have only one GPU (it’s a CPU/GPU superchip), I have setup a checkbox on our form to select whether or not to use the GPU. I am receiving t…

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## [Open OnDemand BatchConnect app fails with undefined method 'modules' and later port: unbound variable](https://discourse.openondemand.org/t/open-ondemand-batchconnect-app-fails-with-undefined-method-modules-and-later-port-unbound-variable/4831)

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**Author:** [@mostafaabuzaid25](https://discourse.openondemand.org/u/mostafaabuzaid25)\
**Replies:** 1\
**Last updated:** [April 21, 2026, 6:00pm UTC](https://discourse.openondemand.org/t/open-ondemand-batchconnect-app-fails-with-undefined-method-modules-and-later-port-unbound-variable/4831 "2026-04-21T18:00:02Z")

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Hi everyone, I’m working on a custom Open OnDemand BatchConnect app for Ollama + Open WebUI and ran into two issues while staging and launching the app. The first error during staging was: Failed to stage the template…

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## [Developing dashboard plugins](https://discourse.openondemand.org/t/developing-dashboard-plugins/4709)

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**Author:** [@grvlbit](https://discourse.openondemand.org/u/grvlbit)\
**Replies:** 7\
**Last updated:** [April 14, 2026, 3:45pm UTC](https://discourse.openondemand.org/t/developing-dashboard-plugins/4709 "2026-04-14T15:45:37Z")

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I am currently developing a few small dashboard plugins for our OOD instance. The main idea is to natively show the user some information on their account quota and system metrics on the dashboard. I have read through t…

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## [How to get rid "Shell Access" and "Open in Terminal" menu options?](https://discourse.openondemand.org/t/how-to-get-rid-shell-access-and-open-in-terminal-menu-options/4824)

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**Author:** [@sdcousins](https://discourse.openondemand.org/u/sdcousins)\
**Replies:** 3\
**Last updated:** [April 13, 2026, 8:18pm UTC](https://discourse.openondemand.org/t/how-to-get-rid-shell-access-and-open-in-terminal-menu-options/4824 "2026-04-13T20:18:49Z")

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I’d like to get rid of the “Shell Access” menu option in the “Clusters” menu, as well as the “Open in Terminal” button in the File Manager. Some people like SSH access to the cluster and they see this and use this thinki…

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## [User\_impersonation\_dashboard clarification: OOD\_ADMIN\_GROUP](https://discourse.openondemand.org/t/user-impersonation-dashboard-clarification-ood-admin-group/4820)

<div class="topic-metadata">

**Author:** [@emily.dragowsky](https://discourse.openondemand.org/u/emily.dragowsky)\
**Replies:** 14\
**Last updated:** [April 9, 2026, 3:01pm UTC](https://discourse.openondemand.org/t/user-impersonation-dashboard-clarification-ood-admin-group/4820 "2026-04-09T15:01:16Z")

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Hi, folks – Brandon, I appreciate the work to implement the admin dashboard, and the user impersonation capability. Nice presentation last month in SLC! I do not understand how to implement the OOD\_ADMIN\_GROUP definiti…

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## [How to know k8s node name and external port in before.sh.erb?](https://discourse.openondemand.org/t/how-to-know-k8s-node-name-and-external-port-in-before-sh-erb/4822)

<div class="topic-metadata">

**Author:** [@ktsoukalas](https://discourse.openondemand.org/u/ktsoukalas)\
**Replies:** 1\
**Last updated:** [April 8, 2026, 7:51pm UTC](https://discourse.openondemand.org/t/how-to-know-k8s-node-name-and-external-port-in-before-sh-erb/4822 "2026-04-08T19:51:56Z")

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In a kubernetes cluster job, is it possible to get the #{host} and #{port} as known in view.html.erb?These should be pod’s host name (k8s node) not pod’s name and external port (in pod’s host). From view.html.erb: \<%- …

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## [OIDC \`logout\_redirect\` automatically logs user back with IdP cookie set](https://discourse.openondemand.org/t/oidc-logout-redirect-automatically-logs-user-back-with-idp-cookie-set/4739)

<div class="topic-metadata">

**Author:** [@graham](https://discourse.openondemand.org/u/graham)\
**Replies:** 1\
**Last updated:** [April 7, 2026, 5:59pm UTC](https://discourse.openondemand.org/t/oidc-logout-redirect-automatically-logs-user-back-with-idp-cookie-set/4739 "2026-04-07T17:59:17Z")

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Hello, We are setting up an Open OnDemand test server, using OIDC for authentication. So far we have been able to login without an issue. We have logout\_redirect set to “/oidc?logout=https%3A%2F%2Food.test.url” and logo…

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