# 500 Internal Server Error

**URL:** <https://discourse.openondemand.org/t/500-internal-server-error/2611>\
**Category:** Get Help\
**Created:** [April 10, 2023, 4:31pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611 "2023-04-10T16:31:15Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 10, 2023, 4:31pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/1 "2023-04-10T16:31:15Z")

</div>

Hello,

I installed OOD 3.0 on CentOS 7.9. However, I got 500 error.

500 Internal Server Error  
If you are the administrator of this website, then please read this web application’s log file and/or the web server’s log file to find out what went wrong.

I checked httpd24 log and ondemand log but didn’t find any issue. Could you please let me know where should I check to solve this issue?

Selinux is disabled

SELinux status: disabled

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [April 10, 2023, 4:37pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/2 "2023-04-10T16:37:49Z")

</div>

There should be something in `/var/log/httpd24-httpd`. Either the direct `error.log` or `<servername>_error.log`. If it’s an apache 500 page, then it’ll have some error messages in the logs.

---

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 10, 2023, 7:12pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/3 "2023-04-10T19:12:13Z")

</div>

Hello Jeff,

I see the 500 error in httpd24-httpd log. I am not sure what causes the 500 error.

```auto
==> /var/log/httpd24/rivanna-portal-dev.hpc.virginia.edu_error_ssl.log <==
[Mon Apr 10 15:09:27.009657 2023] [lua:info] [pid 1162:tid 140367366182656] [client 172.18.35.253:52756] req_protocol="HTTP/1.1" req_handler="proxy-server" req_method="GET" req_accept="text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8" req_user_agent="Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/111.0" res_content_length="" req_content_type="" res_content_encoding="" req_status="500" req_origin="" allowed_hosts="rivanna-portal-dev.hpc.virginia.edu" time_user_map="0.008" local_user="gp4r" req_referer="" res_content_language="" req_port="443" req_is_websocket="false" req_server_name="rivanna-portal-dev.hpc.virginia.edu" log_hook="ood" req_accept_charset="" req_hostname="rivanna-portal-dev.hpc.virginia.edu" res_content_location="" res_content_disp="" res_location="" remote_user="gp4r@virginia.edu" log_time="2023-04-10T19:09:27.9430Z" req_user_ip="172.18.35.253" req_is_https="true" req_filename="proxy:http://localhost/pun/sys/dashboard" req_uri="/pun/sys/dashboard" time_proxy="206.66" res_content_type="text/plain; charset=utf-8" req_accept_language="en-us,en;q=0.5" req_cache_control="" req_accept_encoding="gzip, deflate, br"

==> /var/log/httpd24/rivanna-portal-dev.hpc.virginia.edu_access_ssl.log <==
172.18.35.253 - gp4r@virginia.edu [10/Apr/2023:15:09:26 -0400] "GET /pun/sys/dashboard HTTP/1.1" 500 182 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/111.0"

```

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [April 10, 2023, 7:31pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/4 "2023-04-10T19:31:06Z")

</div>

Is there anything in `/var/log/ondemand-nginx/$USER/error.log`?

---

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 10, 2023, 8:38pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/5 "2023-04-10T20:38:16Z")

</div>

I see FATAL error in error.log

```auto
App 2616 output: [2023-04-10 16:36:14 -0400] INFO "method=GET path=/pun/sys/dashboard/ format=html controller=DashboardController action=index status=500 error='ActionView::Template::Error: unknown keyword: :target' duration=12.44 view=0.00"
App 2616 output: [2023-04-10 16:36:14 -0400] FATAL "ActionView::Template::Error (unknown keyword: :target):\n 3: <i class=\"fa fa-question-circle\"></i><span class=\"hidden-sm hidden-sm-nav\"> Help</span><span class=\"caret\"></span>\n 4: </a>\n 5: <ul class=\"dropdown-menu\">\n 6: <%= nav_link(\"Contact Support\", \"question-circle\", support_url, target: \"_blank\" ) %>\n 7: <%= nav_link(\"Online Documentation\", \"info-circle\", docs_url, target: \"_blank\") %>\n 8: <%= nav_link(\"Change HPC Password\", \"key\", passwd_url, target: \"_blank\") %>\n 9: <%= nav_link(\"Configure Two-Factor Authentication\", \"mobile\", configure_2fa_url, target: \"_blank\") %>\n \napp/helpers/application_helper.rb:26:in `nav_link'\napp/views/layouts/nav/_help_dropdown.html.erb:6\napp/views/layouts/application.html.erb:57"
App 2616 output: [2023-04-10 16:36:14 -0400] INFO "method=GET path=/pun/sys/dashboard/500 format=html controller=ErrorsController action=internal_server_error status=500 error='ActionView::Template::Error: unknown keyword: :target' duration=10.37 view=0.00"
App 2616 output: Error during failsafe response: unknown keyword: :target
App 2616 output: /var/www/ood/apps/sys/dashboard/app/helpers/application_helper.rb:26:in `nav_link'
App 2616 output: /var/www/ood/apps/sys/dashboard/app/views/layouts/nav/_help_dropdown.html.erb:6:in `_app_views_layouts_nav __help_dropdown_html_erb__ 3374922979241379413_62700'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:247:in `public_send'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:247:in `_run'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:154:in `block in render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:205:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:345:in `instrument_render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:152:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/partial_renderer.rb:285:in `block in render_partial_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:205:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/partial_renderer.rb:280:in `render_partial_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/partial_renderer.rb:271:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/renderer.rb:81:in `render_partial_to_object'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/renderer.rb:27:in `render_to_object'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/renderer.rb:22:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/helpers/rendering_helper.rb:38:in `block in render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:273:in `in_rendering_context'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/helpers/rendering_helper.rb:34:in `render'
App 2616 output: /var/www/ood/apps/sys/dashboard/app/views/layouts/application.html.erb:57:in `_app_views_layouts_application_html_erb___262769319104705599_62580'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:247:in `public_send'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:247:in `_run'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:154:in `block in render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:205:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:345:in `instrument_render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/template.rb:152:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/template_renderer.rb:72:in `block in render_with_layout'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:205:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/template_renderer.rb:70:in `render_with_layout'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/template_renderer.rb:55:in `render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/template_renderer.rb:11:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/renderer.rb:61:in `render_template_to_object'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/renderer/renderer.rb:29:in `render_to_object'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/rendering.rb:117:in `block in _render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/base.rb:273:in `in_rendering_context'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/rendering.rb:116:in `_render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/streaming.rb:218:in `_render_template'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/rendering.rb:103:in `render_to_body'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/rendering.rb:52:in `render_to_body'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/renderers.rb:142:in `render_to_body'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/abstract_controller/rendering.rb:25:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/rendering.rb:36:in `render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:46:in `block (2 levels) in render'
App 2616 output: /opt/rh/rh-ruby30/root/usr/share/ruby/benchmark.rb:308:in `realtime'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/core_ext/benchmark.rb:14:in `ms'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:46:in `block in render'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:86:in `cleanup_view_runtime'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:45:in `render'
App 2616 output: /var/www/ood/apps/sys/dashboard/app/controllers/errors_controller.rb:31:in `block (2 levels) in internal_server_error'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/mime_responds.rb:214:in `respond_to'
App 2616 output: /var/www/ood/apps/sys/dashboard/app/controllers/errors_controller.rb:30:in `internal_server_error'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/abstract_controller/base.rb:228:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/rendering.rb:30:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/callbacks.rb:106:in `run_callbacks'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/on
App 2616 output: demand/3.0.0-1/gems/actionpack-6.1.7.2/lib/abstract_controller/callbacks.rb:41:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/rescue.rb:22:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:203:in `block in instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications/instrumenter.rb:24:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/notifications.rb:203:in `instrument'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/instrumentation.rb:33:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal/params_wrapper.rb:249:in `process_action'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/abstract_controller/base.rb:165:in `process'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionview-6.1.7.2/lib/action_view/rendering.rb:39:in `process'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal.rb:190:in `dispatch'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_controller/metal.rb:254:in `dispatch'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/routing/route_set.rb:50:in `dispatch'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/routing/route_set.rb:33:in `serve'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/journey/router.rb:50:in `block in serve'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/journey/router.rb:32:in `each'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/journey/router.rb:32:in `serve'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/routing/route_set.rb:842:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/show_exceptions.rb:53:in `render_exception'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/show_exceptions.rb:36:in `rescue in call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/lograge-0.12.0/lib/lograge/rails_ext/rack/logger.rb:18:in `call_app'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/railties-6.1.7.2/lib/rails/rack/logger.rb:26:in `block in call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/tagged_logging.rb:99:in `block in tagged'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/tagged_logging.rb:37:in `tagged'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/activesupport-6.1.7.2/lib/active_support/tagged_logging.rb:99:in `tagged'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/railties-6.1.7.2/lib/rails/rack/logger.rb:26:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/request_store-1.5.1/lib/request_store/middleware.rb:19:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/request_id.rb:26:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/rack-2.2.6.4/lib/rack/method_override.rb:24:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/rack-2.2.6.4/lib/rack/runtime.rb:22:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/executor.rb:14:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/rack-2.2.6.4/lib/rack/sendfile.rb:110:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/actionpack-6.1.7.2/lib/action_dispatch/middleware/host_authorization.rb:148:in `call'
App 2616 output: /opt/ood/ondemand/root/usr/share/gems/3.0/ondemand/3.0.0-1/gems/railties-6.1.7.2/lib/rails/engine.rb:539:in `call'
App 2616 output: /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/rack/thread_handler_extension.rb:107:in `process_request'
App 2616 output: /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:149:in `accept_and_process_next_request'
App 2616 output: /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:110:in `main_loop'
App 2616 output: /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler.rb:419:in `block (3 levels) in start_threads'
App 2616 output: /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/utils.rb:113:in `block in create_thread_and_abort_on_exception'

```

---

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 10, 2023, 8:43pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/6 "2023-04-10T20:43:47Z")

</div>

Looks like modifying the Help menu using old methods was causing the error. I will check 3.0 document and fix the issue.

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [April 10, 2023, 8:56pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/7 "2023-04-10T20:56:08Z")

</div>

Yea please let me know what you mean by this. Can you share the 2.0 configurations you were using?

> [@gp4r](#):
>
> modifying the Help menu using old methods

---

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 10, 2023, 9:05pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/8 "2023-04-10T21:05:02Z")

</div>

We are using this template to modify the help menu. It worked fine in 1.6 and 2.0.

```auto
<li class="dropdown" title="Help" >
  <a href="#" class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false">
    <i class="fa fa-question-circle"></i><span class="hidden-sm hidden-sm-nav"> Help</span><span class="caret"></span>
  </a>
  <ul class="dropdown-menu">
    <%= nav_link("Contact Support", "question-circle", support_url, target: "_blank" ) %>
    <%= nav_link("Online Documentation", "info-circle", docs_url, target: "_blank") %>
    <%= nav_link("Change HPC Password", "key", passwd_url, target: "_blank") %>
    <%= nav_link("Configure Two-Factor Authentication", "mobile", configure_2fa_url, target: "_blank") %>
  </ul>
</li>

```

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [April 11, 2023, 1:54pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/9 "2023-04-11T13:54:58Z")

</div>

Thanks. You can do this now through configuration, but I’ll open a ticket upstream for compatibility and see what we can do.

---

<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [April 11, 2023, 2:04pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/10 "2023-04-11T14:04:04Z")

</div>

Hello Jeff. Thank you for your help.

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [April 11, 2023, 6:17pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/11 "2023-04-11T18:17:51Z")

</div>

> [@gp4r](#):
>
> `<%= nav_link("Contact Support", "question-circle", support_url, target: "_blank" ) %>`

Looking at the code you can update this file to use `new_tab: true` if you want to continue to override this partial.

```auto
<%= nav_link("Contact Support", "question-circle", support_url, new_tab: true ) %>

```

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [October 8, 2023, 6:18pm UTC](https://discourse.openondemand.org/t/500-internal-server-error/2611/12 "2023-10-08T18:18:36Z")

</div>

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.