# File uploading problem

**URL:** <https://discourse.openondemand.org/t/file-uploading-problem/1174>\
**Category:** Get Help\
**Created:** [October 22, 2020, 12:03pm UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174 "2020-10-22T12:03:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wooloo1121](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/wooloo1121/32/566_2.png) [@wooloo1121](https://discourse.openondemand.org/u/wooloo1121)\
**Post date:** [October 22, 2020, 12:03pm UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174/1 "2020-10-22T12:03:32Z")

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Hi,

We experience a problem when uploading files inside OnDemand. It always gets stuck when reaching 100% then fail. What might be the problem?

Thank you and look forward to your reply.

Best,  
Kaiyue Wu

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**Author:** ![mario](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/mario/32/662_2.png) [@mario](https://discourse.openondemand.org/u/mario)\
**Post date:** [October 23, 2020, 6:40pm UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174/2 "2020-10-23T18:40:20Z")

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@wooloo1121

Can you share request logs and error logs from your OnDemand deployment? Those logs will be located on your login node at `/var/log/ondemand-nginx/$user/access.log` and `/var/log/ondemand-nginx/$user/error.log`. Replace `$user` with your Linux username.

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**Author:** ![efranz](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/efranz/32/27_2.png) [@efranz](https://discourse.openondemand.org/u/efranz)\
**Post date:** [October 23, 2020, 7:25pm UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174/3 "2020-10-23T19:25:05Z")

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Note: the current files app in 1.8 uploads the full contents of the file to /tmp on the ondemand host and then moves that file to its final destination. It could be failing at this final step.

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**Author:** ![wooloo1121](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/wooloo1121/32/566_2.png) [@wooloo1121](https://discourse.openondemand.org/u/wooloo1121)\
**Post date:** [October 28, 2020, 12:44am UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174/4 "2020-10-28T00:44:46Z")

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Hi,

Thank you for your replies. It turns out a browser issue. The problem disappears after switching to other browsers or other versions of chrome.

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**Author:** ![westburg.2](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@westburg.2](https://discourse.openondemand.org/u/westburg.2)\
**Post date:** [May 26, 2022, 3:43pm UTC](https://discourse.openondemand.org/t/file-uploading-problem/1174/5 "2022-05-26T15:43:03Z")

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Closed on May 26, 2022, 3:43pm UTC