# Issue with auto\_accounts

**URL:** <https://discourse.openondemand.org/t/issue-with-auto-accounts/4814>\
**Category:** Get Help\
**Created:** [March 25, 2026, 5:32pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814 "2026-03-25T17:32:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [March 25, 2026, 5:32pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/1 "2026-03-25T17:32:29Z")

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Hello,

we recently upgraded OOD from 4.0.3 to 4.1.4. After the upgrade, auto\_accounts field is empty and doesn’t list any slurm accounts.

OOD\_BC\_DYNAMIC\_JS=true  
OOD\_BC\_SIMPLE\_AUTO\_ACCOUNTS=true

Configuration is still in /etc/ood/config/apps/dashboard/env.

Can you help me how to debug this error?

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**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [March 25, 2026, 8:34pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/2 "2026-03-25T20:34:40Z")

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You may be able to see an error in `/var/log/ondemand-nginx/$USER/error.log`.

Beyond that, in that same log file, it’ll show the command we issue which can help you debug by issuing the same command.

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<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [March 25, 2026, 8:59pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/3 "2026-03-25T20:59:30Z")

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Hello Jeff,

I checked log and tested the slurm code but couldn’t find a problem.

`App 1441553 output: [2026-03-25 16:57:59 -0400] INFO “execve = [{"SLURM_CONF"=>"/opt/slurm/current/etc/slurm.conf"}, "/opt/slurm/current/bin/sacctmgr", "-nP", "show", "users", "withassoc", "format=account,qos", "where", "user=gp4r", "cluster=rivanna"]”`  
`App 1441553 output: [2026-03-25 16:57:59 -0400] DEBUG “Rendering layout layouts/application.html.erb”`  
`App 1441553 output: [2026-03-25 16:57:59 -0400] DEBUG “Rendering dashboard/index.html.erb within layouts/application”`  
`App 1441553 output: [2026-03-25 16:57:59 -0400] INFO “method=GET path=/pun/sys/dashboard/ format=html controller=DashboardController action=index status=200 allocations=225429 duration=270.91 view=22.13”`  
`App 1441553 output: [2026-03-25 16:58:03 -0400] DEBUG “Rendering layout layouts/application.html.erb”`  
`App 1441553 output: [2026-03-25 16:58:03 -0400] DEBUG “Rendering batch_connect/sessions/index.html.erb within layouts/application”`  
`App 1441553 output: [2026-03-25 16:58:03 -0400] INFO “method=GET path=/pun/sys/dashboard/batch_connect/sessions format=html controller=BatchConnect::SessionsController action=index status=200 allocations=63936 duration=57.52 view=21.08”`  
`App 1441553 output: [2026-03-25 16:58:03 -0400] DEBUG “Rendering batch_connect/sessions/index.turbo_stream.erb”`  
`App 1441553 output: [2026-03-25 16:58:03 -0400] INFO “method=GET path=/pun/sys/dashboard/batch_connect/sessions format=turbo_stream controller=BatchConnect::SessionsController action=index status=200 allocations=41954 duration=36.74 view=0.79”`  
`App 1441553 output: [2026-03-25 16:58:08 -0400] DEBUG “Rendering layout layouts/application.html.erb”`  
`App 1441553 output: [2026-03-25 16:58:08 -0400] DEBUG “Rendering batch_connect/session_contexts/new.html.erb within layouts/application”`  
`App 1441553 output: [2026-03-25 16:58:08 -0400] INFO “execve = ["git", "describe", "–always", "–tags"]”`  
`App 1441553 output: [2026-03-25 16:58:08 -0400] INFO “method=GET path=/pun/sys/dashboard/batch_connect/sys/uva_matlab_web/session_contexts/new format=html controller=BatchConnect::SessionContextsController action=new status=200 allocations=82604 duration=90.98 view=52.13”`

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<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [March 25, 2026, 9:02pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/4 "2026-03-25T21:02:42Z")

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Actually I found the issue. Slurm got empty output when using cluster=rivanna. It worked okay without cluster. How to make ood to ignore cluster=?

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<div class="post-metadata">

**Author:** ![gp4r](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/gp4r/32/62_2.png) [@gp4r](https://discourse.openondemand.org/u/gp4r)\
**Post date:** [March 26, 2026, 1:38pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/5 "2026-03-26T13:38:58Z")

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Hello Jeff,

Changed cluster name to match slurm configuration and updated apps. It’s working now.

Thank you.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [September 22, 2026, 1:39pm UTC](https://discourse.openondemand.org/t/issue-with-auto-accounts/4814/6 "2026-09-22T13:39:09Z")

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