# noVNC Failed to connect to server & Shell doesn't connect

**URL:** <https://discourse.openondemand.org/t/novnc-failed-to-connect-to-server-shell-doesnt-connect/1822>\
**Category:** Get Help\
**Tags:** ondemand2, question\
**Created:** [December 3, 2021, 5:46pm UTC](https://discourse.openondemand.org/t/novnc-failed-to-connect-to-server-shell-doesnt-connect/1822 "2021-12-03T17:46:37Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![mandorodriguez](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/mandorodriguez/32/909_2.png) [@mandorodriguez](https://discourse.openondemand.org/u/mandorodriguez)\
**Post date:** [December 8, 2021, 2:15am UTC](https://discourse.openondemand.org/t/novnc-failed-to-connect-to-server-shell-doesnt-connect/1822/7 "2021-12-08T02:15:12Z")

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Looking at the shell button issue i got the same error as this post [SSH to node from "My Interactive Sessions" screen (clicking blue [\>\_nodename.cluster] button) not working - #12 by novosirj](https://discourse.openondemand.org/t/ssh-to-node-from-my-interactive-sessions-screen-clicking-blue-nodename-cluster-button-not-working/1724/12)

![Screen Shot 2021-12-07 at 8.08.34 PM](https://us1.discourse-cdn.com/flex015/uploads/osc/original/1X/2b0ab6fc6a197f30732d43d8b8b3e3cca1baa044.png)

In my /etc/ood/config/apps/shell/env I have the hostname of the webhost frontend they connect to. Still getting the error. Is this correct or something i’m missing?

```auto
OOD_SSHHOST_ALLOWLIST="portal.arc.utsa.edu"

```

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