# Postfix SSL errors from "submit support ticket" item on Help menu

**URL:** <https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760>\
**Category:** Get Help\
**Created:** [February 16, 2026, 8:56pm UTC](https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760 "2026-02-16T20:56:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ric](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/ric/32/63_2.png) [@ric](https://discourse.openondemand.org/u/ric)\
**Post date:** [February 16, 2026, 8:56pm UTC](https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760/1 "2026-02-16T20:56:26Z")

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In case anyone else runs into this: Configuring the “support\_ticket” item with:

`support_ticket:`  
` email:`  
` to: “xxx@arizona.edu”`

causes postfix running on localhost:25 to reject the message with `221 2.7.0 Error: I can break rules, too. Goodbye` because (based on testing with my fingers) the text sent to port 25 doesn’t begin with

```auto
SSL_connect returned=1 errno=0 peeraddr=[::1]:25 state=error: certificate verify failed (self signed certificate)

```

Switching to `delivery_method: “sendmail”` and fighting with SELinux did get a support ticket to come thru. I tried `openssl_verify_mode: none` in the support\_ticket/email section, but that had no effect aven after restarting my web instance. Anyone have ideas on how to turn off SSL checking for action mailer?

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**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [February 16, 2026, 9:12pm UTC](https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760/2 "2026-02-16T21:12:22Z")

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From the documentation, it looks like you can use `delivery_settings` to supply `enable_starttls`.

```auto
delivery_settings:
  enable_starttls: false

```

> **[support\_ticket - Customizations — Open OnDemand 4.1.0 documentation](https://osc.github.io/ood-documentation/latest/customizations.html#support-tickets)**
>
> Tip

> **[8. Action Mailer Configuration - Action Mailer Basics — Ruby on Rails Guides](https://guides.rubyonrails.org/action_mailer_basics.html#action-mailer-configuration)**
>
> Action Mailer allows you to send emails from your Rails application. It's one of the two email related components in the Rails framework. The other is Action Mailbox, which deals with receiving emails. | This guide covers sending emails from your...

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<div class="post-metadata">

**Author:** ![ric](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/ric/32/63_2.png) [@ric](https://discourse.openondemand.org/u/ric)\
**Post date:** [February 16, 2026, 11:10pm UTC](https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760/3 "2026-02-16T23:10:17Z")

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Thanks Jeff:  
Here’s the combo that worked- “delivery\_settings:” was the key I was missing

`support_ticket:`  
` email:`  
` to: “XXX@arizona.edu”`  
` delivery_method: “smtp”`  
` delivery_settings:`  
` openssl_verify_mode: none`

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [August 15, 2026, 11:10pm UTC](https://discourse.openondemand.org/t/postfix-ssl-errors-from-submit-support-ticket-item-on-help-menu/4760/4 "2026-08-15T23:10:48Z")

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Closed on August 15, 2026, 11:10pm UTC

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