# Shell Access not working

**URL:** <https://discourse.openondemand.org/t/shell-access-not-working/3826>\
**Category:** Get Help\
**Tags:** question\
**Created:** [October 22, 2024, 7:27am UTC](https://discourse.openondemand.org/t/shell-access-not-working/3826 "2024-10-22T07:27:42Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![mnakao](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/mnakao/32/1001_2.png) [@mnakao](https://discourse.openondemand.org/u/mnakao)\
**Post date:** [October 23, 2024, 12:41am UTC](https://discourse.openondemand.org/t/shell-access-not-working/3826/4 "2024-10-23T00:41:39Z")

</div>

@jeff.ohrstrom Thank you for your reply.

I think our issue is the same issue as described in the GitHub link.

 ![screenshot](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/f/f98d3b6aa9b67a760874d22da56a68d48b684a42.png)

I use `httpd-2.4.37-56 on RedHat 8.8`. The URL when I launch the Shell Access is `https://ondemand.fugaku.r-ccs.riken.jp/pun/sys/shell/ssh/login.fugaku.r-ccs.riken.jp`.

Another information is that the above environment is a production environment, and we also have a test environment, where Shell Access works, and the configuration files are almost the same in both environments, but the software environment is a bit different. On the test environment `httpd-2.4.37-65 on Rocky Linux 8.10` are used. The URL is `https://ondemand-test.fugaku.r-ccs.riken.jp/pun/sys/shell/ssh/login.fugaku.r-ccs.riken.jp`.

Thanks,

---

_[View the full topic](https://discourse.openondemand.org/t/shell-access-not-working/3826)._