# Shell app fails

**URL:** <https://discourse.openondemand.org/t/shell-app-fails/730>\
**Category:** Get Help\
**Created:** [February 17, 2020, 4:22am UTC](https://discourse.openondemand.org/t/shell-app-fails/730 "2020-02-17T04:22:37Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![rotaugenlaubfrosch](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/rotaugenlaubfrosch/32/314_2.png) [@rotaugenlaubfrosch](https://discourse.openondemand.org/u/rotaugenlaubfrosch)\
**Post date:** [February 17, 2020, 4:22am UTC](https://discourse.openondemand.org/t/shell-app-fails/730/1 "2020-02-17T04:22:37Z")

</div>

Hi All,  
Occasionally, when starting an interactive shell session, this error appears:

![Anmerkung 2020-02-16 201615](https://us1.discourse-cdn.com/flex015/uploads/osc/original/1X/644b7d28d098dbfcd31db37e6b51d714fa305d08.png)

Is this something you are aware of? Do you know how what could cause this error?  
Thanks and best regards

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [February 17, 2020, 2:59pm UTC](https://discourse.openondemand.org/t/shell-app-fails/730/2 "2020-02-17T14:59:58Z")

</div>

Hi! There should be some logs somewhere, can you provide those to give us more insight into what’s going on? Also can you tell us if this _only_ occurs when you open the shell app or is it any other app as well?

`/var/log/ondemand-nginx/$USER/error.log` (where $USER is your username)  
`/var/log/ondemand-nginx/error.log`  
And these logs may tell you or point to some temporary html file that has more information.

See all the information provided in this topic for a sense of what we’re looking for. Of course, you can obsfucate anything you wish like hostsnames and the like.

> [@CentOS 7.7 installation issues through RPM](https://discourse.openondemand.org/t/centos-7-7-installation-issues-through-rpm/671/4):
>
> Interesting enough there was no /tmp/passenger-error-9jHDwi.html in the directory but there were a handful of others that seemed to have the same info and be duplicates. They looked like they were displaying similar info to the /var/log if it wasn’t “garbly gook” script text. screenshot 1 #2 #3 There was no, Defaults:apache env\_keep += “NGINX\_STAGE\_\* OOD\_\*” in /etc/sudoers.d…

---

<div class="post-metadata">

**Author:** ![rotaugenlaubfrosch](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/rotaugenlaubfrosch/32/314_2.png) [@rotaugenlaubfrosch](https://discourse.openondemand.org/u/rotaugenlaubfrosch)\
**Post date:** [February 19, 2020, 11:37pm UTC](https://discourse.openondemand.org/t/shell-app-fails/730/3 "2020-02-19T23:37:22Z")

</div>

Hi Jeff!  
Thanks a lot for your help. I will send the logs as soon as possible.  
Meanwhile another question came up:

> [@How to change virtual host](https://discourse.openondemand.org/t/how-to-change-virtual-host/739):
>
> Hi All, Is there a way to specify the virtual host in the \<VirtualHost\> section of /opt/rh/httpd24/root/etc/httpd/conf.d/ood-portal.conf in /etc/ood/config/ood\_portal.yml? We would like to set the virtual host to a static ip address (like \<VirtualHost x.x.x.x:80\>). Since it’s not recommended to change the file /opt/rh/httpd24/root/etc/httpd/conf.d/ood-portal.conf directly, how is one supposed to configure that? Thanks and best regards

Thanks and best regards

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [March 12, 2020, 2:10pm UTC](https://discourse.openondemand.org/t/shell-app-fails/730/4 "2020-03-12T14:10:53Z")

</div>

@rotaugenlaubfrosch is this still an issue? Did you make any progress in debugging or solving it?

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [June 24, 2020, 6:36pm UTC](https://discourse.openondemand.org/t/shell-app-fails/730/5 "2020-06-24T18:36:48Z")

</div>

Hey just following up, were you ever able to resolve this or debug it further?

---

<div class="post-metadata">

**Author:** ![westburg.2](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@westburg.2](https://discourse.openondemand.org/u/westburg.2)\
**Post date:** [May 26, 2022, 3:43pm UTC](https://discourse.openondemand.org/t/shell-app-fails/730/6 "2022-05-26T15:43:11Z")

</div>