# Unable to get interactive desktops running

**URL:** <https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992>\
**Category:** Get Help\
**Created:** [October 3, 2023, 9:08pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992 "2023-10-03T21:08:47Z")\
**Posts on this page:** 6\
**Page:** 3

<div class="post-metadata">

**Author:** ![uklineale](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/uklineale/32/1885_2.png) [@uklineale](https://discourse.openondemand.org/u/uklineale)\
**Post date:** [October 9, 2023, 1:56pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/41 "2023-10-09T13:56:33Z")

</div>

Good morning, hope you had a good weekend Jeff. It doesn’t seem to be the ALB, since we have other apps with similar ALB config letting in wss connections. The shell app also connects fine.

We’ve got our call with AWS support today, so we’ll see if they can get it working for us. If they can’t I think we’ll end up abandoning Open OnDemand for now and using DCV connections to the Slurm cluster with self managed SSH keys.

---

<div class="post-metadata">

**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [October 9, 2023, 2:02pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/42 "2023-10-09T14:02:02Z")

</div>

> [@uklineale](#):
>
> We’ve got our call with AWS support today, so we’ll see if they can get it working for us. If they can’t I think we’ll end up abandoning Open OnDemand for now and using DCV connections to the Slurm cluster with self managed SSH keys.

That’s really unfortunate. Sorry we couldn’t get it going!

---

<div class="post-metadata">

**Author:** ![alanc](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/alanc/32/2524_2.png) [@alanc](https://discourse.openondemand.org/u/alanc)\
**Post date:** [October 9, 2023, 4:10pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/43 "2023-10-09T16:10:29Z")

</div>

Looping in @cpollard0 from Amazon who created the original workshop.

---

<div class="post-metadata">

**Author:** ![jxuamazon](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jxuamazon/32/1508_2.png) [@jxuamazon](https://discourse.openondemand.org/u/jxuamazon)\
**Post date:** [October 9, 2023, 5:17pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/44 "2023-10-09T17:17:33Z")

</div>

Had a call with Neel today. issue resolved. needed to add set\_host override in the app. add this to the submit.yml.erb  
batch\_connect:  
…  
set\_host: “host=$(hostname | awk ‘{print $1}’).imaging-poc.pcluster”

---

<div class="post-metadata">

**Author:** ![uklineale](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/uklineale/32/1885_2.png) [@uklineale](https://discourse.openondemand.org/u/uklineale)\
**Post date:** [October 9, 2023, 5:41pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/45 "2023-10-09T17:41:31Z")

</div>

Yep, issue is resolved. Thanks everyone for all the help!

Unsure which to mark as the solution as several things needed fixing:

- Restart the slurmdbd and slurmd services on the OOD server, due to failure to resolve the RDS Mysql hostname
- Create override script for `squeue` similar to the `bin_overrides.py` for `sbatch`
- Install appropriate XFCE packages with `yum install xfce4-session xfwm4 xfce4-panel xfdesktop xfce4-settings -y`
- Add set\_host override in submit.yml.erb to full domain name since it doesn’t join the domain in recent versions of the AWS instance startup scripts

```auto
set_host: “host=$(hostname | awk ‘{print $1}’).imaging-poc.pcluster”

```

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [April 6, 2024, 5:41pm UTC](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992/46 "2024-04-06T17:41:55Z")

</div>

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.

[Previous page](https://discourse.openondemand.org/t/unable-to-get-interactive-desktops-running/2992.md?page=2)