# User unable to access desktop sessions

**URL:** <https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984>\
**Category:** Get Help\
**Created:** [September 25, 2026, 8:48pm UTC](https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984 "2026-09-25T20:48:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dsajdak](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/dsajdak/32/44_2.png) [@dsajdak](https://discourse.openondemand.org/u/dsajdak)\
**Post date:** [September 25, 2026, 8:48pm UTC](https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984/1 "2026-09-25T20:48:30Z")

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When we were having issues with VNC on our desktop sessions ([see here](https://discourse.openondemand.org/t/interactive-sessions-cant-connect-after-idle/4939)), one of our users was trying to troubleshoot and says they “unselected the ‘encrypted’ check box” after which they saw a red box full of websockify errors.

 ![websocket-error](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/5/564df7df4f7dd0617754347318ec173c5bc31f8a.png)

They have been unable to use desktop sessions since then and can’t figure out a way to reset this. I am unsure how they could have done that because it is always greyed out for me.

 ![websocket-encryption](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/7/7184edc807b852ccd9b9e8334687c2730941aa04.jpeg)

I think this is a per user setting but I’ve been unable to help them reset their environment to get past this error. So far we’ve had them delete:

```auto
~/.vnc
~/.config/xfce4
~/.cache

```

This is affecting any apps that use VNC (desktops, Matlab) but not apps like Jupyter. Do you have any idea how I can get this user’s environment back to normal?

Thanks!  
Dori

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**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [September 28, 2026, 1:11pm UTC](https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984/2 "2026-09-28T13:11:53Z")

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It’s probably on the client side. I.e., if they clear their web browsers cache for your site it’ll likely reset.

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**Author:** ![dsajdak](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/dsajdak/32/44_2.png) [@dsajdak](https://discourse.openondemand.org/u/dsajdak)\
**Post date:** [September 30, 2026, 9:15pm UTC](https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984/3 "2026-09-30T21:15:29Z")

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Thanks Jeff! After MUCH back and forth with the user, it turns out it’s an issue with Microsoft Edge. I forgot to ask what browser they were using and because it “used to work” our suggestions at trying another browser were ignored repeatedly. 😬

Dori

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [October 13, 2026, 1:45pm UTC](https://discourse.openondemand.org/t/user-unable-to-access-desktop-sessions/4984/4 "2026-10-13T13:45:07Z")

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