# Website is under heavy load (queue full)

**URL:** <https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109>\
**Category:** Get Help\
**Created:** [March 11, 2025, 8:07pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109 "2025-03-11T20:07:16Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![AshASML](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/ashasml/32/1760_2.png) [@AshASML](https://discourse.openondemand.org/u/AshASML)\
**Post date:** [March 11, 2025, 8:07pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/1 "2025-03-11T20:07:16Z")

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![ood-queue-full](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/1/18274726ad77dd26554a84d54b4928e0604488e7.jpeg)

Hi Team ,

We are getting this error even after doing performance tuning as mentioned on OOD website . Any suggestions would be appreciated . Thanks !

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**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [March 12, 2025, 2:52pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/2 "2025-03-12T14:52:11Z")

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Yea I’ve seen that from time to time, but haven’t really ever figured out the cause other than a suspicion about file operations taking too long. I think restarting the PUN should do the trick.

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**Author:** ![AshASML](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/ashasml/32/1760_2.png) [@AshASML](https://discourse.openondemand.org/u/AshASML)\
**Post date:** [March 12, 2025, 6:12pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/3 "2025-03-12T18:12:47Z")

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Hi jeff ,

Oops , I see . Well , Thank you for the response .  
Okay , I would usually clean the NGINX process for the user using  
/opt/ood/nginx\_stage/sbin/nginx\_stage nginx\_clean --user …

Also , I see that one can restart PUN by using “Help =\> Restart Web Server” but thats not possible for user as he/she could’nt open Open OnDemand portal to do it … Is there any other way to handle this by the user who is facing this issue .

Thank you so much !

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**Author:** ![jeff.ohrstrom](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/jeff.ohrstrom/32/136_2.png) [@jeff.ohrstrom](https://discourse.openondemand.org/u/jeff.ohrstrom)\
**Post date:** [March 12, 2025, 6:15pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/4 "2025-03-12T18:15:49Z")

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`/nginx/stop?redir=/pun/sys/dashboard/` is the relative URL you can share with your users. You can supply your actual hostname for the full URL.

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**Author:** ![AshASML](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/ashasml/32/1760_2.png) [@AshASML](https://discourse.openondemand.org/u/AshASML)\
**Post date:** [March 12, 2025, 6:59pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/5 "2025-03-12T18:59:13Z")

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Okay , Many Thanks !  
We will try this and let you know. Appreciate your prompt help !

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**Author:** ![hansen-m](https://sea1.discourse-cdn.com/flex015/user_avatar/discourse.openondemand.org/hansen-m/32/2200_2.png) [@hansen-m](https://discourse.openondemand.org/u/hansen-m)\
**Post date:** [April 4, 2025, 6:36pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/6 "2025-04-04T18:36:12Z")

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We just ran into this issue also and the PUN restart resolved it for the user.

I wonder if it would be possible to include the restart link on the error page?

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/osc/original/2X/b/bae70bd0ed39a3ae769c2108155f4cb3e9da8385.png) [@system](https://discourse.openondemand.org/u/system)\
**Post date:** [October 1, 2025, 6:36pm UTC](https://discourse.openondemand.org/t/website-is-under-heavy-load-queue-full/4109/7 "2025-10-01T18:36:23Z")

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Closed on October 1, 2025, 6:36pm UTC

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