We just recently upgraded to 4.0.1 and are noticing an issue where when opening a bc_desktop or other app, the card will say that the session is starting, but will sit for up to 15-20 minutes before the button to start the session appears. However, if we click the Session ID link, the button appears shortly thereafter. Has anyone seen this behavior before?
Wow, no I haven’t. The card switches states when it sees the connection.yml with connection information in it. I could hazard a guess that it’s due to some NFS lag and clicking the link forces a file system query, but … looking for the connection.yml would trigger a similar query.
Does refreshing the page do anything?
Refreshing the page doesn’t appear to do anything.
I’ll see if our storage team can find anything.
Storage is not able to find anything on their end that they think could cause that. While the app is hanging, I checked slurm and slurm says the job is running.
Following up, it turns out our ntp/date/time was off on the storage servers where the home directory lives. Making sure they were synced fixed the issue.
Me: sighing a huge sigh of relief. Glad to hear you sorted it out.