Interactive desktop can't be launched on Open OnDemand v2.0.32 on Ubuntu 20.04.6

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1

Hi Support,

I always can’t launch the interactive desktop on Open OnDemand v2.0.32 on Ubuntu 20.04.6 with the following error messages:-

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.206: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.218: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.225: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.
Killing Xvnc process ID 2145916

*(check-new-release-gtk:2146258): GLib-GIO-CRITICAL *: 16:28:26.264: Error while sending AddMatch() message: The connection is closed

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.270: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.280: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.
Terminated

*(mate-hud:2146356): dconf-CRITICAL *: 16:28:26.280: unable to create directory ‘/run/user/10659/dconf’: Permission denied. dconf will not work properly.

When I have manually changed the permission to 757 on the path /run/user, the problem can be resolved.

However, I have to fall back the permission to 755 for the path due to security concern.

By the way, there is no problem for the interactive desktop on Rocky version 8.6, I don’t need manually to change the permission to 757 on the path /run/user on Rocky version 8.6.

What is the cause of the problem on Ubuntu 20.04.6?

Thanks

2

Hey sorry for the issue.

I’m not sure what is happening or why on Ubuntu 20.04. I found an older discourse that mentions this error, but it’s kind of old so I’m not sure it touches on this problem:

That post then links to this repo where there’s some suggestions about MATE and added installs to make it work:

I’ll try to play around more on my end to replicate this in Ubuntu 20.04 and see what I can find.

3

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