Large uploads failing OOD 3.0.1

Get Help
1

I’m seeing an issue where large uploads appear to fail (OOD 3.0.1). I’ve been testing with a 3GB file and the file upload progress gets to 100%, waits for a while, and then I get ‘upload failed’. However the file appears to actually have been uploaded and is complete (compared checksums of original and uploaded).

Although it was not apparently the problem, I was seeing log messages in httpd log like below. I resolved those by adding a ProxyTimeout 3600 to our httpd conf.d/ood-portal.conf but still the file upload error persists. I’m mentioning it just for reference, as resolving this issue did not resolve the file upload error.
“(70007)The timeout specified has expired: [client xxxx:42816] AH01102: error reading status line from remote server httpd-UDS:0”

I’m not seeing any indication of error in the ondemand-nginx logs either. This appears very similiar to an older issue File Upload Issue but that was supposedly fixed in a much older version of OOD. I also checked the settings for max file upload size and we haven’t altered the default (around 10GB). Any ideas where else to troubleshoot this issue?

2

Hi and welcome!

I’ll look into it.

3

The upload widget in browser is giving an error of ‘upload stalled for 128 seconds, aborting’ when this fails. I didn’t see it before because the error message quickly disappears but I was able to get a glance at it finally. This seems related to the uppy timeout issue mentioned in PR extend the timeout for uppy uploads by johrstrom · Pull Request #1600 · OSC/ondemand · GitHub since the fix there is setting it to 128 * 1000 (128 seconds). Maybe a longer timeout is needed? I tried changing the uppy timeout in /var/www/ood/apps/sys/dashboard/app/javascript/packs/files/uppy_ops.js but it doesn’t seem to be reflected in the browser…is this the right location? Do I need to do something to get the updated javascript to be used?