On Demand home page is not coming up & shows 403 Forbidden error

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1

Hello All,

We are trying to install the OnDemand from Source on CentOS 7.9. All the steps mentioned in the portal (2. Install From Source — Open OnDemand 2.0.20 documentation) have been performed, but accessing the “ood” HTTP Portal gives 403 - Forbidden error. Netstat command output:
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Error while accessing the ood URL:
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My apologies if I missed this across any of the discourse categories. Any help on this is really appreciated. Thanks in advance.

Regards,
Sridhar

2

Hi, no issues in opening a new ticket, it’s all good.

You linked docs for installing from source code - I hope you actaully installed the RPM as installing from source can be flakey, and besides we distribute RPMs and have a lot of support for RHEL type systems.

That said - I’m guessing it’s an selinux issue. Do you have selinux enabled and if so you’ll need the ondemand-selinux package.

3

Thank you for the response, Jeff. We followed the steps mentioned in the install from Source URL (Install System Dependencies — Open OnDemand 2.0.20 documentation) & installed all the rpm packages. In fact, we installed a few more (like sqlite) from the “Index of /ondemand/2.0/web/el7/x86_64” URL where there were missing dependencies.

The SELinux is disabled.

Could there be something else that is causing this issue?

4

Is there anything in the logs that would indicate what’s failing? I feel like it could be file permissions on /var/www/ood but if you’ve installed from the RPM - and didn’t modify it afterwards - the RPM should have installed everything correctly.

Is there anything in /var/log/httpd24-httpd that would help us?

5

Below are the content from /var/log/httpd24 folder:

Content from one of the “hostname.log” files:

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image1331×88 8.08 KB

Content from the error_log file:

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image1350×96 10.7 KB

6

OK - looks like you can’t read /var/www/ood/public for whatever reason. What are the permissions on that folder? Seems like they should be 755.

Again - completely disregard all the install from source documentation. That is not for you. If you’ve installed from an RPM all that (and dependencies) should be taken care of.

Also - you seem to be installing a nightly RPM and not the official 2.0.28. And/or you did build from source code. Nightly RPMs are a little unstable.

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