Hi Team ,
We are getting this error even after doing performance tuning as mentioned on OOD website . Any suggestions would be appreciated . Thanks !
Yea I’ve seen that from time to time, but haven’t really ever figured out the cause other than a suspicion about file operations taking too long. I think restarting the PUN should do the trick.
Hi jeff ,
Oops , I see . Well , Thank you for the response .
Okay , I would usually clean the NGINX process for the user using
/opt/ood/nginx_stage/sbin/nginx_stage nginx_clean --user …
Also , I see that one can restart PUN by using “Help => Restart Web Server” but thats not possible for user as he/she could’nt open Open OnDemand portal to do it … Is there any other way to handle this by the user who is facing this issue .
Thank you so much !
/nginx/stop?redir=/pun/sys/dashboard/ is the relative URL you can share with your users. You can supply your actual hostname for the full URL.
Okay , Many Thanks !
We will try this and let you know. Appreciate your prompt help !
We just ran into this issue also and the PUN restart resolved it for the user.
I wonder if it would be possible to include the restart link on the error page?
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