noVNC Failed to connect to server & Shell doesn't connect

Looking at the shell button issue i got the same error as this post SSH to node from "My Interactive Sessions" screen (clicking blue [>_nodename.cluster] button) not working - #12 by novosirj

Screen Shot 2021-12-07 at 8.08.34 PM

In my /etc/ood/config/apps/shell/env I have the hostname of the webhost frontend they connect to. Still getting the error. Is this correct or something i’m missing?

OOD_SSHHOST_ALLOWLIST="portal.arc.utsa.edu"