Shell app fails

Hi All,
Occasionally, when starting an interactive shell session, this error appears:

Anmerkung 2020-02-16 201615

Is this something you are aware of? Do you know how what could cause this error?
Thanks and best regards

Hi! There should be some logs somewhere, can you provide those to give us more insight into what’s going on? Also can you tell us if this only occurs when you open the shell app or is it any other app as well?

/var/log/ondemand-nginx/$USER/error.log (where $USER is your username)
And these logs may tell you or point to some temporary html file that has more information.

See all the information provided in this topic for a sense of what we’re looking for. Of course, you can obsfucate anything you wish like hostsnames and the like.

Hi Jeff!
Thanks a lot for your help. I will send the logs as soon as possible.
Meanwhile another question came up:

Thanks and best regards

@rotaugenlaubfrosch is this still an issue? Did you make any progress in debugging or solving it?

Hey just following up, were you ever able to resolve this or debug it further?